Frequently Asked Questions

How can I book?

You can book from the homepage, or you can contact us by email or telephone if you have some specific requests.

How can I get the keys?

Please 15 minutes before your arrive call us at +39 331 1825320 ( or send sms) and one of our staff will be there waiting you for to give you the keys.

What is the address of my apartment?

we have different apartments located in the same area, nearby each other, our main bulding is at viale vincenzo lancetti n°24, if the apartment booked is at a different adress we send a mail with all information.

Is there any parking available?

Yes, we have a free park spaces at 3 minutes walk far from apartments.

Is it possible to pay by credit card?

Yes, we accept Visa, Mastercard and American Express.

Are there other ways to pay?

You can also pay by bank transfer or Paypal.

How does it work in case of booking cancellation?

Cancellations and date changes can be done until 7 days before the scheduled arrival without any extra costs. Late cancellations or date changes entail the deposit or advance charge. The cancellation and advance request policy can vary in conjunction with some important events.

Do you provide household linen?

Yes, in the apartment you’ll find towels and linen.

Is there a specific time to check in?

Yes, you can check in from 2 pm till 10 pm. After 24 p.m. the check in is not allowed, with the exception of a previous arrangement and with a surcharge of 30,00 €.

Is there a specific time to check out?

Yes, at any time before 10 am.

Is it possible to ask for additional beds?

Yes, upon request and further to an additional payment of € 15,00 at day.

How can arrive from Malpensa airport?

to Viale Vincenzo Lancetti 24:

You can take:

1) Train MALPENSA EXPRESS for BOVISA station, after take the subway blu line for 1 stop till LANCETTI station, in front at the apartment.
or
2) SHUTTLE MALPENSA to CENTRAL STATION, after take BUS n. 92 for 8 stops, the bus stop LANCETTI is in front at apartment.

or

3)SHUTTLE MALPENSA for CENTRAL STATION, after take the subway yellow line for 1 stop till REPUBBLICA station, after take Blue Line, 2 stops till LANCETTI station, in front of apartment.

to Piazzale Costantino Nigra & Via Privata Costanzo Cantoni n°2:

You can take:

1) Train MALPENSA EXPRESS for BOVISA station, after take the subway blu line for one stop till LANCETTI station, 3 minutes walk direction left.
or
2) SHUTTLE MALPENSA to CENTRAL STATION, after take BUS n. 92 for 9 stops, the bus stop PIAZZALE COSTANTINO NIGRA ,is one minute walk far from the apartments

or

3) SHUTTLE MALPENSA for CENTRAL STATION, after take the subway yellow line for 1 stop till REPUBBLICA station, after take Blue Line, 2 stops till LANCETTI station, 3 minutes walk direction left.

How can arrive from Linate airport?

to Viale Vincenzo Lancetti 24:

You can take:

1) LINATE SHUTTLE (BUS) and come to Milano central station, after take BUS n. 92 for 8 stops, the bus stop LANCETTI is in front at apartment.
or
2) LINATE SHUTTLE (BUS) and come to Milano central station, after take the subway yellow Line for 1 stop till REPUBBLICA stop, after take train Blue Line for 2 stop till LANCETTI stop, in front of our apartment.

to Piazzale Costantino Nigra & Via Privata Costanzo Cantoni n°2:

You can take:

1)LINATE SHUTTLE (BUS) and come to Milano central station, after take BUS n. 92 for 9 stops, the bus stop Piazzale Costantino Nigra is in front at apartment.
or
2) LINATE SHUTTLE (BUS) and come to Milano central station, after take the subway yellow Line for 1 stop till REPUBBLICA stop, after take train Blue Line for 2 stop till LANCETTI stop, 3 minutes walk direction left.

How can arrive from Bergamo airport?

to Viale Vincenzo Lancetti 24:

You can take:

1) SHUTTLE ORIO from airport to Milano central station, after take BUS n. 92 for 8 stops, the bus stop LANCETTI is in front at apartment.
or
2) SHUTTLE ORIO to Central station after take subway yellow line for 1 stop, the name is Repubblica, after take the blue Line for 2 stops till LANCETTI is in front our apartment.

to Piazzale Costantino Nigra & Via Privata Costanzo Cantoni n°2:

1)SHUTTLE ORIO from airport to Milano central station, after take BUS n. 92 for 9 stops, the bus stop Piazzale Costantino Nigra is in front at apartment.
or
2) SHUTTLE ORIO from airport to Milano central station, take the subway yellow Line for 1 stop till Repubblica station, after take train Blue Line for 2 stop till LANCETTI stop, 3 minutes walk direction left.

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